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technical support

The vast majority of CrimeSoft users never need technical support. You can however receive fast technical support via one of four means. These services are provided to customers who have current annual license and support.

The first is the special secure Customer Area on this web site. This area is secure and requires the password that was included with your software package. There you will find easy and expanded solutions to frequently asked technical questions as well as the most current software maintenance upgrades and more. The Customer Area is constantly updated so be sure and check it monthly.

The second is unlimited Free telephone support at 1-816-781-9305. Including our remote LIVE on-screen support.

The third method of receiving support is via our Toll Free Fax service at 1-800-471-8911. Include as much information as you can about the problem including a return Fax number or Email address.

The fourth method of receiving support is via Email at include as much iinformation as you can about the problem including a return Fax number or Email address.

To receive the fastest response to your question, please include the following information.

1. Type computer and manufacturer (ie. 8900XPS quad core I7, Dell).

2. Type of computer usage (ie. Stand alone, Server, Workstation, or Remote Laptop).

3. Type of Windows Operating System (ie. , Vista, Windows 7 , 8, 8.1, or 10--- 32 or 64 bit). Multi users include the server/host computer operating system and whether it's running FileMaker Pro or FileMaker Server.

4. CrimeSoft version and SN along with a list any programs running concurrently with CrimeSoft .

5. Give a detailed explaination of the problem or question.

Click on the @ Email button above to send your query to our Support Department. Queries are normally responded to in less than 24 hours.

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