FAQ's
Below is a list of "frequently asked questions". If you have
a question about CrimeSoft and it is not listed here please give us
a call at 1-816-781-9305.
Question: What are the operating system and hardware requirements
for CrimeSoft?
CrimeSoft Advanced Professional operates on Windows 7 or Windows 8/8.1/10
(4GB RAM minimum). Hard Drive requirements - 60GB free space. Supports
both 32 and 64 bit operating systems.
It can also be used with 2010, 2012 server.
Question: Can CrimeSoft also access other information we have on
MySQL server?
Answer: Yes, with ease! CrimeSoft Advanced can access information
stored in MS SQL Server, Oracle and MySQL. CrimeSoft utilizes standard
system-level DSN's and as an administrator you decide what level of
access to provide (read only or read/write).
Making CrimeSoft Advanced your one source tool for bringing all your
data together. Check www.filemaker.com for the very latest on operating
system requirements.
Question: How long does it take to learn CrimeSoft? Most of our
officers are computer novices, will they be able to handle this program?
Answer: Most departments find that they are using CrimeSoft within an
hour or less. The program comes with an informative, easy to read, printed
manual; however most people find the CrimeSoft interface to be so intuitive
and easy to use, that reading the manual is optional (we do recommend
that you at least skim over it). Also the DVD has a copy of the manual
in PDF format along with the PDF reader that allows you to print additional
copies if you so desire.
Question: How difficult is it to set-up CrimeSoft for networking
and do I need to have other special items?
Answer: CrimeSoft is very easy to set-up. To begin with the program
auto installs from the DVD all you need to do is specify whether the
computer is going to act as a server or a workstation. The Crimesoft
manual has concise step by step illustrated instructions that enable
even a novice to easily have a network up in running in no time at all.
Should you run into an unexpected problem, our tech help line is just
a toll-free phone call away. As for special items, all that you need
is FileMaker Pro 15 or later (required for networking) installed on
your machines, FileMaker Pro is not included with your CrimeSoft purchase
- however give us a call (we will provide you with contact information
that offers substantial discounts to government agencies) if you need
assistance in getting FileMaker Pro or would like some help in determining
what setup is best for you, for larger network installations or for
increased performance with a multitude of great administrative feature
including automated unattended backups you might want to consider purchasing
FileMaker Server software for use on your Host/Server machine instead
of FileMaker Pro. You can also go to www.filemaker.com for specific
system requirements and/or contact your state's Director of Information
Resourses or local school system to recieve special FileMaker discounts-sometimes
up to 40% or more off.
Question: Our officers use laptop computers in the field. Is CrimeSoft
capable of merging their files with a network or other desktop computers
used in the station?
Answer: Yes. The multi-user version works great and supports all of
the software functions on Laptops and Windows Pro (not RT)Tablets connecting
via 4G or 4GLTE with full functions, you can also use Apple IPads and
perform most of the software functions.
-OR-
The multi-user version of CrimeSoft will allow you to install the program
into laptop computers that are not connected to the internet (we call
them remotes). CrimeSoft running on these laptops have additional activated
features for merging files including one that allows for the one button
exporting of these files to a flash drive or CD or network connection.
The server or other desktop computer can then easily and seamlessly
merge the files and records into the main CrimeSoft program.
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